Medical Call Center Representative (OVERNIGHT)
Boston, MA 02108 US
Our client is a 24/7 call center that provides operator services to a variety of hospitals and medical clinics and virtual receptionist services to over 250 medical practices.
This is a 100% onsite opportunity. We are looking for a seasoned player, 5+ years of call center experience and overnight experience is a requirement.
Paid training will take place for 2-3 weeks 10:00am to 6:00pm. This is a requirement for all shifts.
Shift: Overnight Shift
Fri, Sat, Sun, Mon 10:00pm- 8:00am Paid training will take place for 2-3 weeks 10:00am to 6:00pm. This is a requirement for all shifts. Training must be done 10:00am- 6:00pm.
- Answering the mainline to hospitals and medical clinics and connecting the caller to the correct staff/department
- Taking messages for medical practices when they are not able to answer their phone lines
- Contacting on-call providers with urgent issues from callers
- 5 years of Call Center Experience
- Overnight Experience
- Strong communication skills
- Basic technical skills (typing 35 wpm+ and ability to information data into a database)