Patient Service Representative

Boston, MA 02108 | Contract To Hire

Job ID: 5694

We are currently looking for Administrative Assistants for one of Boston’ s leading Healthcare Insurance companies. This is a great position for an Administrative professional that wants to get into a strong medical organization that is very cultured and reputable.


Responsibilities/Job Description:
  • This position is purely customer service in a call center atmosphere.
  • Candidates are responsible for providing accurate and thorough information on insurance benefits, claims, eligibility and policies to members, prospective members and internal customers.
  • They will provide resolution of customer inquiries, facilitation of problem resolution, and will meet or exceed the customer' s expectation by addressing all of their issues or concerns.
  • Adheres to assigned schedules to ensure proper phone coverage, which contributes to optimal service levels for the call center.
  • Considers and proposes creative alternatives to difficult problems.
  • Understands how to utilize internal resources to resolve an issue or make a decision regarding a insurance policy or guideline.
  • Independently resolves issue with attention to detail, and in cooperation with other THP departments.

  • Must feel comfortable working with technology. Candidates will be navigating multiple databases and toggling between screens.
  • Must have 3 to 5 years of Administrative experience; event planning experience is a plus!
  • High School Diploma/GED required. Bachelor’ s preferred.
  • Healthcare certificate is a plus.

If you have the above qualifications, please email your resume in Word format.

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