Software Support Specialist

Boston, MA 02108 | Contract

Job ID: 4091 Category: Temporary
As a Software Support Specialist, you will provide user friendly solutions in an open, fast paced environment. In this role you will provide technical support and customer service working to resolve various issues related to technology.   Responsibilities:
  • Provide high quality email and telephone support
  • Contribute improvements to department knowledge base
  • Document support activities
  • Perform work quickly and consistently
  • 2+ years telephone support position with a focus on excellent customer service
  • Knowledge and experience of customer service practices
  • Superior telephone etiquette
  • Critical thinking and problem-solving skills are essential
  • Excellent written and verbal communication skills?
  • Ability to work effectively in a team environment
  • Related experience training and troubleshooting
  • Strong sense of time management under minimal supervision
Qualified and interested applicants should e-mail their resume in Word format to

At Hire Partnership, LLC, we discuss what YOU want. Whether you' re looking for a career change, a temporary position or something in between, we have the experience to match you up with a company that fits you. We partner with some of Boston' s leading companies - offering you opportunities you simply cannot find elsewhere.

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