Patient Liaison

Boston, MA 02108 | Contract

Job ID: 4329 Category: Administrative Assistant
The Patient Liaison assists international and domestic patients, addressing financial concerns and logistics when seeking medical services. Responding to patients and referral sources in a courteous, compassionate, and helpful manner, The Patient Liaison provides the best possible patient experience. Duties include but are not limited to; responding to patient inquiries, medical record review, scheduling appointments, visa documentation, and coordinating lodgings. The nature of these requests is time sensitive. Issues must be addressed quickly and tactfully, keeping all involved parties informed of progress. 

  • Fields domestic and international inquiries regarding services, insurance, and financial estimates
  • Assists international patients, providing information regarding transportation, accommodations, arranging for interpreters, and other patient needs
  • Welcomes and interacts with patients, remaining respecting cultural differences
  • Facilitates a positive patient experience coordinating with physician' s offices, staff, and others involved 
  • Assists patients in determining the most viable financial option for their care 
  • Assists patients with application forms, helping them to obtain required documentation
  • Communicates patients' questions, concerns, and issues to others, as appropriate
  • Attends to administrative tasks, including documentation of inquiries and their status, to support staff
  • Other activities as assigned

  • Bachelor' s degree 
  • 3 - 5 years' experience in healthcare setting.
  • Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.)
  • Knowledge or experience using Epic
  • Discretion and confidentiality with highly sensitive information
  • Excellent customer service and interpersonal skills 
  • Strong written and verbal communication
To apply: 
  • Forward your most up to date resume to in a Microsoft Word document
  • Please include your phone number and preferred email address

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