Medical Call Center - Second Shift Supervisor

Boston, MA 02108 | Direct Hire

Job ID: 4083 Category: Customer Service/Call Center
Our Boston client is looking for an experienced Supervisor to join their team to manage their second shift! The ideal candidate must have a personable phone manner, a great work ethic, prior experience doing phone customer service work. Experience hiring, training and managing employees is required.   Responsibilities:
  • Provides guidance, leadership and training to customer care personnel
  • Develops a high performing team that meets customer requirements
  • Acts as focal point/liaison for customer inquiries and issues
  • Provides reporting and status updates regarding service level, quality and productivity metrics
  • Determines staff scheduling and planning to ensure responsibilities are met by the team
  • Works closely with other customer care operations
  • 2 or more years experience in a managerial position
  • 2 years experience working in a call center within the past 4 years
  • Basic PC skills and ability to navigate in Windows environment
  • High school diploma or equivalent
  • Excellent communication/phone skills
  • Superior sense of time management
  • Well-developed leadership skills
  • Strong interpersonal skills
  • Ability to work collaboratively in a team environment
  If you are qualified and interested please forward your resume and contact information in an MS Word document to:

At Hire Partnership, LLC, we discuss what YOU want. Whether you' re looking for a career change, a temporary position or something in between, we have the experience to match you up with a company that fits you. We partner with some of Boston' s leading companies - offering you opportunities you simply cannot find elsewhere.

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