Lead Customer Experience Agent (3:30 PM to 11:00 PM)

Boston, MA 02108 | Contract To Hire

Job ID: 4747 Category: Customer Service/Call Center

Our client is seeking a Lead Customer Experience agent to help oversee shift activities and process inbound and outbound calls. If you are detail-oriented and focused on a positive customer experience you will fit right in with our clients’ strong company culture. Hours are Monday through Friday with possible/occasional coverage on weekends to cover vacations.


  • Answer urgent and non-urgent phone calls using computer-telephony integration
  • Provide information, document interactions, or schedule appointments using predefined scripts and templates
  • Monitor schedule and ensure service objectives are met


  • High School Diploma or Equivalent
  • 3 years of group lead or supervisory experience
  • Basic reading and writing comprehension of the English language
  • Superior communication skills with the ability to speak with people from all walks of life
  • Detail oriented with a strong degree of accuracy documenting information during telephone contact
  • Cool under pressure when dealing with escalated calls
  • Strong discretion with confidential information
  • Bilingual a plus!


To apply:
  • Forward your most up to date resume in a Microsoft Word document
  • Please include your phone number and preferred email address


Hire Partnership, LLC | www.HirePartnership.com

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