Customer Care Specialist

Boston, MA | Contract To Hire

Job ID: 4084 Category: Customer Service/Call Center
A successful Customer Care Specialist is an outgoing, considerate, people-person who works one-on-one with our customers. This individual is trained to help translate information to our customers in a way that builds customer confidence and satisfaction in our product and in our business. Customer Care Specialists are at the forefront of building and maintaining the most important relationship our company has that of the CUSTOMER.   Our best personnel possess the following traits:
  • Solid queue management
  • Focused customer satisfaction
  • Proactive service philosophy
  • Presents a positive image to the customers
  • Focused on improvement-management
  • Builds customer relationship and the customer opportunity with each interaction
  Duties and Responsibilities include the following:
  • Inbound Queue Service
  • Responsibility/Accountability of All Customer Issues & Customer Satisfaction
  • Adhere to standard times for service issues
  • Provide Support for all customer base
  • Customer account maintenance, processing and comment entry
Interested and qualified applicants should e-mail their resumes in a Word document to recruiter@hirepartnership.com

ABOUT US
At Hire Partnership, LLC, we discuss what YOU want. Whether you' re looking for a career change, a temporary position or something in between, we have the experience to match you up with a company that fits you. We partner with some of Boston' s leading companies - offering you opportunities you simply cannot find elsewhere. All Hire Partnership job postings are either actual positions we had available at the time of posting or representative of positions that we expect to fill in the near future.
www.HirePartnership.com

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